Seminar (Education) by CCNG: May 30
OPTIMIZING THE CONTACT CENTER / CALL CENTERLocation - Blue Bell, PAScheduled For: Thursday, May 30, 2013 - 8:00am - 3:00pm...
View ArticleWhite Paper (Education) by IQPC
IQPC - 4 Cust Mgmt Resolutions You Can't Break in 2013Everyone cheats on their New Year's Resolutions....so call these something else. Because you--and your contact center--cannot afford to break...
View ArticleCase Studies (Call Center Services) by ICMI
Better Understanding of Agent Attrition & Compensation...
View ArticleWhite Paper (Call Center Software) by SafeSoft Solutions
Web-hosted or SaaS Predictive Dialing for Work-at-home Agents...
View ArticleWhite Paper (Call Center Software) by SafeSoft Solutions
Best Practices in Phone-Based Sales...
View ArticleWhite Paper (Call Center Software) by USAN
Beyond Great: How to Achieve Remarkable Customer Service Experiences...
View ArticleCase Studies (Call Center Software) by USAN
USAN Automates Certegy s Lead Generation and Check Verification Services...
View ArticleWebinar (Call Center Software) by Five9: Apr 18-Jul 18
Five9 Integration with Salesforce.comIn this live webinar, participants will see a demonstration of the unified experience provided by the Five9 Adapter for Salesforce.com, highlighting how the...
View ArticlePress Release (Call Center Software) by Five9
DirectBuy Franchises Use Five9 Cloud Contact Center Solution to Increase Agent Productivity and Boost Revenue...
View ArticleWebinar (Education) by CRMXchange.com: May 2
The Evolution of WFM Breaking Down Barriers to Excellence...
View ArticleWebinar (Education) by CRMXchange.com: May 7
Best Practices for Blending Inbound and Outbound Transactions in the Era of Social Media...
View ArticleWebinar (Education) by CRMXchange.com: May 9
The Agent Lifecycle The Key to Exceptional Workforce Optimization...
View ArticleWebinar (Education) by CRMXchange.com: May 14
Your Customer Has Choices Do They Choose You?...
View ArticleWebinar (Education) by CRMXchange.com: May 17
Improve Quality Assurance with Analytics and Workflow Automation ...
View ArticleWebinar (Education) by CRMXchange.com: May 21
Customer Inspired Excellence - 12 Proven Strategies You Can Use...
View ArticlePress Release (Call Centers (Outsourcing)) by Ameridial
Ameridial Honored for Helping Clients Improve CRM...
View ArticleCase Studies (Call Centers (Outsourcing)) by Pronto Connections, Inc.
Pronto's Processes Skyrocket NonProfit's First Call Resolution Rates...
View ArticleBlogs (Call Centers (Outsourcing)) by FusionBPO
Fusion BPO Brings Win-Win Quality Assurance with 5 Basic Strategies...
View ArticleCase Studies (Call Centers (Outsourcing)) by Inktel Direct
Government/Non-Profit Case Study...
View ArticleWhite Paper (Call Center Software) by Front Range Solutions
Ready your Enterprise for the Next Generation of Client Computing...
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